When we observe an event, whether the observation occurs in real life or online, we cannot truly be sure of what we have seen. Over the last quarter-century, we have built a genuine, skeptical panopticon online, where everyone knows that everyone is seeking to market to everyone else. Thus, we live–with increasing comfort–the conclusion that there cannot be truth from the systems in the box in our hands and on our desks.

There are people who will claim that both the panopticon construction and comfort with a lack of belief in reality have always been with us and are nothing new and nothing to be alarmed at. These same people blithely declare that “Technologies don’t change people. Technologies just reveal who people always were.” I believe the marketer and social media hustler, Gary Vaynerchuk, once loudly declared that in some video I saw of him on YouTube.

What is missed in such superficial analysis is the erosion of witness and the erosion of understanding. If we cannot understand what we are seeing, how are we to make any critical decisions, engage in critical analysis, or make an impact if our internal ability to discern the external discourse is constantly in question? The answer is, of course, we can make those decisions, and we then outsource the decision-making and the hard parts of witnessing events in the world to people with titles, positions, and authority. Many of whom aren’t any better at observing and analyzing than you or I are.

Sure, there are experts. But collectively, we have built a social panopticon that may have started with the best intentions of opening up all of our eyes to see more. And has wound up closing our eyes to the things of value that needed to be observed to be maintained by everybody, and not just “experts” with titles, degrees, positions, and fancy PR firms.

We live in a time where everyone has more data points about everyone else than ever before, and yet, we know much less than people who came before us about each other than ever before.

That’s not just a problem of technology.